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Q&A Online Shopping With ECENTURY99

Monday, 3 November 2014

ONLINE SHOPPING Q&A 

1) Why do not put selling price for each product in Facebook

We are 100% truly E-Commerce Seller that fully operational our business in website.Facebook just is one of our marketing platform channel for communication in order to get your answer or any further assistance.We never put all picture details or video in social marketing platform, so we certainly would recommend you visit our website / web store for price and the details of the product (Include postage based on delivery coverage). You able get fully details(picture, video,function etc) and review for each product in our web store for more understanding each product. Thus, you really do not need afraid the product you received is different as what picture/video we show. We guarantee that will be 100% same and Genuine Original from local/International Distributor.

2) Why do not message us when we put "pm" in comment status ?

As mentioned on above, Facebook just is one of our marketing platform channel for communication in order to get your answer or any further assistance. Besides that, due to Facebook PAGE setting we unable outbound message so we need to have request you message/inbox us 1st for starting the conversation. Of course We do not clearly understand what details/inquiry you would like if just leave a word "pm" for us.
 Besides that some people will intent to cheat you for their own interests when they see your leave "pm" in seller post and make a fraud offer possible. Thus, We welcome you directly leave comment what you would like to know OR alternative inbox/email us for more details or further assistance instead of leave "pm" in comment.


3) Can we communication with Whatsapp?

Sure. We fully agreed that these are alternative convenient way communication and more instant getting closer with you in order to personalize your requirement.
HOWEVER, we feel that these are not effective tools in business communications. WHY???
* Whatsapp/SMS not effective in keeping records, unlike emails which virtually offer us huge space and with excellent search function to ease any verification/ process purpose
* It is too difficult to carry much useful/clear business message
* Time Consuming. 95% of our customers or potential customers are communicate with us via email that we can type speedily on keyboard and minimize the delaying communication or order processing for our customer.

If you have difficulty in accessing internet and have urgent matter, you can SMS or call us.

We have received a lot question or inquiry for our product all the time, all messages/email or PMs will be replied based on first come, first serve. We welcome you mail us anytime and will feedback you within 24 hours we could when the message reach. If you fail receive our feedback within 48 hours, we advise you re-contact us via resend/ alternative contact way as sometimes is internet connectivity/intercommunication issue happened.
 
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